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Frequently Asked Questions

How do I make a registration?

It’s as easy as 1-2-3!

  1. Press register button on top right corner.
  2. Fill in the required details
  3. You are now registered and able to deposit!

If there are any issues along the way, please reach out to our live chat support and they will help you!

How do I deposit?

Simply press deposit button on the top right corner in logged in mode and choose your desired payment method. Follow the steps in the popup and you should be good to go!

If there are any issues during your deposit, please contact live chat.

I want to make my first deposit. What are your wagering requirements and which games are not allowed?

On your first welcome offer we have a wagering requirement of 40x your initial deposit amount and bonus amount. The Free spins are also part of wagering requirements. For full details please see the bonus terms and conditions here.

How do I withdraw?

It is fast and quite easy! Simply press on “my account”, choose withdrawal in the options and follow the steps. If any problems arise, please contact customer support

How long does my withdrawal take?

We know that waiting for a withdrawal can be tedious and annoying. You can be sure that we do everything in our power to handle your withdrawal as fast as possible. Normally, a withdrawal takes 1-3 bank days depending on method chosen but we aim to send it prior to that.

Here are some examples of how long a withdrawal take to reach your account:

  • Visa/Mastercard: 1-3 bank days
  • Bank withdrawal: 1-5 bank days
  • Trustly: instantly
  • Skrill/Neteller: Instantly
  • Instadebit: Instantly
  • interac: Instantly
I can’t login with my current password. How do I change it?

Simply click here, enter your email address and we’ll send you a new password within minutes

How do I change my email?

Due to security reasons, you cannot change your email manually.

Please contact support and they will help you.

How can I re-open my account after I closed it?

Depending on why you closed it, we can help you reopen it.

Please contact Live chat and they will help you right away.

Note: If you closed the account due to gambling problems, we will not be able to reopen it.

My game froze and I had an ongoing spin. What should I do?

Unfortunately, a game can break down. Luckily, the game stores all data of your previous spin once you open it up again. If the issue persists, please contact live chat and we can reallocate the spin for you manually.

I feel I am losing control of my gambling. What should I do?

In some cases, however, gambling can become a major problem affecting that person in his or her everyday life, ultimately family. To help you stay in control we have tools in place such as deposit limit, time limit and even loss limit that you can all find under “my account”.

You can also pause your account altogether if you prefer to do that. There are several organisations that can help you to stop gambling such as www.gamblingtherapy.org. Please contact Customer support and they will give you suggestions for help.

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Total bonus to grab: $1500 + 120 Spins
18+. New Players Only. Terms apply. Please gamble responsibly. www.gamblingtherapy.org
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